What is LJ-Automotive Store?

LJ-Automotive is the premium shopping experience for high-performance aftermarket automotive parts including LED Headlights / Rear Lights, Coilovers lowering suspension, Universal Bucket Seats and body styling upgrades.

How long does UK shipping take?

Standard UK delivery takes 5–7 business days from the date of order confirmation. We dispatch orders Monday–Friday from our UK warehouse.

How much is shipping to Europe?

European shipping costs vary by product category and weight. Expect 5–7 business days for delivery to EU countries, plus customs clearance times.

Do you ship to the USA and other countries?

Yes! We ship to the USA, Canada, Australia, and most other countries. Delivery typically takes 7–14 business days. Shipping costs are calculated at checkout based on your location and product weight.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email. Use the Track Order page to monitor your shipment in real time.

What courier services do you use?

We partner with DHL, UPS, and FedEx for reliable, tracked delivery. Your package will include a tracking number so you can follow it every step of the way.

Shipping is not free, but costs are transparent and calculated based on your location and the product category. You'll see the exact shipping cost before you complete your order.

What is your returns policy?

We offer a 30-day returns window for unused, unopened items in their original packaging. Items must be returned within 30 days of purchase to be eligible for a refund.

How do I start a return?

Email us at ljckautomotive@gmail.com with your order number and reason for return. We'll send you a pre-paid returns label (for eligible items).

How long does a refund take?

Once we receive and inspect your returned item, refunds are processed within 5 business days. The refund will be credited back to your original payment method.

What if an item arrives damaged?

Contact us immediately with photos of the damage and your order number. We'll arrange a replacement or refund at no extra cost to you.

Can I return opened or used items?

Our 30-day returns policy covers unused, unopened items in original packaging. If an item has been used, opened, or is outside this timeframe, we may not be able to accept the return. Contact us to discuss your specific situation.

Do you offer exchanges?

Yes! If you need a different size, colour, or product, we can arrange an exchange. Just reach out to us at ljckautomotive@gmail.com with your request.

What are the delivery times by region?

United Kingdom: 5–7 business daysEurope (EU/EEA): 7–10 business daysUSA & Americas: 7–14 business daysAsia Pacific (Australia, Singapore, Japan): 10–21 business daysTimes are from order confirmation. Delays may occur due to customs clearance.

Will I pay customs duty on international orders?

This depends on your country's import regulations. EU customers: VAT may apply. USA customers: Duties depend on product value and category. Rest of World: Some countries charge import duties. We recommend checking with your local customs authority before ordering. We cannot predict duties for your specific location.

Do you handle customs clearance?

No. Your courier (DHL, UPS, FedEx) will handle customs processing on your behalf. Most packages clear customs within 1–3 business days. You may be contacted directly if additional documentation is needed.

Will I have to pay taxes/VAT on delivery?

EU Customers: VAT is included in the displayed price at checkout. Non-EU Customers: You may be responsible for import duties and taxes based on your country's laws. These are NOT included in our price and are the buyer's responsibility. Your courier will contact you if amounts are due.

How do I estimate customs costs?

We cannot provide customs estimates as they vary by country and product type. Contact your local customs authority or your courier service with the following: 1) Product description, 2) HS code (for cars parts, typically 8704–8711), 3) Declared value (shown on the commercial invoice). Your courier may also provide estimates.

What happens if my package is held in customs?

Your carrier (DHL, UPS, FedEx) will notify you with next steps. Most holds are cleared within 3–5 business days. If additional documentation is needed, you'll be contacted directly. We provide full tracking — use your tracking number to monitor status.

Do you ship to my country?

We ship to most countries, including UK, Europe, USA, Canada, Australia, Singapore, Japan, and many others. Shipping cost is calculated at checkout based on your selected delivery country. If your country is not listed, contact us at ljckautomotive@gmail.com and we'll work out a solution.

What courier services are used for international orders?

Europe: DHL or UPSUSA & Americas: FedEx or UPSAsia Pacific: DHL or UPSAll shipments include full tracking and signature-on-delivery confirmation.

Can I request a specific courier?

We select the most efficient courier for your region to ensure fast, reliable delivery. If you have special requirements, contact us at ljckautomotive@gmail.com before ordering.

What if my international order doesn't arrive?

All international orders are sent via tracked, insured courier. If your package doesn't arrive within the stated timeframe: 1) Check tracking status using your tracking number. 2) Contact your courier to investigate. 3) If lost, contact us immediately with your order number and we'll file a claim and send a replacement or refund.

How do I know a part will fit my vehicle?

Every product page lists compatible makes, models and years under the Compatible With section. You can also use our free VIN Decoder / Parts Matcher to confirm your exact vehicle spec before ordering. If you're still unsure, email us at ljckautomotive@gmail.com with your VIN and we'll verify fitment for you.

What do the compatibility tags on a product mean?

Tags like 987, 996 or SA refer to the vehicle chassis or generation code (e.g. Porsche 987 = Boxster/Cayman 2005–2012). They tell you which model variants a part is designed for. Always cross-check the tag against your vehicle before purchase.

Are your lights road legal and E-mark approved?

Most of our LED headlights and taillights are E-mark approved and registration-free — fully road legal in the UK and EU. This is stated in the product description. Some products are marked "for off-road / show use only"; check the listing or ask us if unsure.

Will aftermarket LED headlights fit a car with original halogen lights?

Many of our headlights are plug & play replacements for original halogen units with no OBD errors. Some listings are designed for original LED-equipped cars only — this is noted in the product description under "Notice". Read the listing carefully or send us your VIN to confirm.

What if the part I receive doesn't fit?

If a part turns out to be incompatible and is returned unused in original packaging within 30 days, we'll refund or exchange it. To avoid this, we strongly recommend verifying compatibility via VIN or the listing tags before ordering. Contact us first and we'll help identify the correct part.

Can you help me find a part that isn't listed?

Yes. Use our Request a Part form or the Parts Advisor (AI) tool. Tell us your vehicle and the part you need and our team will source it from our European supplier network.

Do you offer a price match if I find a part cheaper elsewhere?

Yes — we offer a price match on identical, in-stock parts from reputable UK/EU competitors. Submit the competitor URL and price via our Price Match page and we'll review it within 1 business day.

What is the VIN decoder tool?

The VIN decoder is an AI-powered tool that reads your vehicle's 17-character Vehicle Identification Number (VIN) and returns detailed specs: make, model, year, engine type, transmission, and body style. This helps you find exactly the right parts for your car.

Where do I find the VIN decoder?

You can access the VIN decoder from any product page — look for the floating 🔍 VIN Decoder button in the bottom right corner. Or navigate to the Parts Matcher page.

How do I use the VIN decoder?

Simply enter your 17-character VIN into the decoder, then click "Decode". The tool will instantly display your vehicle's make, model, year, engine, transmission, and trim. You can then use this info to filter and find compatible parts on our shop.

Where do I find my VIN?

Your VIN is located in several places: 1) On your vehicle registration documents. 2) On the driver-side door jamb (inside the door frame). 3) On your insurance documents. 4) On your vehicle warranty card.

Is the VIN decoder accurate?

Yes, our VIN decoder uses industry-standard databases to decode your vehicle's details. However, we always recommend double-checking fitment specs on individual product pages or contacting us if you're unsure about compatibility.

Can I use the VIN decoder to browse parts?

The VIN decoder gives you your vehicle's specs. You can then browse our shop, use our Parts Advisor (AI) tool to get personalised recommendations, or search manually by category and compatibility tags.